TPWD Jobs
NEOGOV Frequently Asked Questions
Q. What is NEOGOV?
A. NEOGOV is an online hiring system that allows applicants to create a user
account/profile, apply for current job opportunities and check the status
of their candidacy all on-line.
Q. How do I apply online for a job with TPWD?
A. Everything is done through our website. There you will find a link to our
employment opportunities, and will be able to create an account and apply
for jobs. Remember to keep a record of your username and password once you
have set up an account as you will need it to apply for other positions or
to check the status of your application.
Q. What if I don’t have computer / internet access?
A. There are a number of ways to access TPWD’s online
hiring database: You may also use the public computers located at any public
library, or you may use the resources available at any Texas Workforce Center.
To find a Texas Workforce Center near you, call 1–800–832–2829.
Family and friends may also have Internet access available for you to use.
Q. I forgot my username and/or password. What should I do?
A. Go to governmentjobs.com, and click on “I Forgot My Username and/or
Password” to have it e-mailed to you.
Q. What if I further assistance and need to contact customer support?
A. Call NEO GOV at 1–877–204–4442.
Q. How can I be sure my online application was received?
A. After you have submitted your online application you will receive a confirmation.
You can also check your own password–protected profile for verification
that you have successfully sent your application.
Q. How do I check the status of my application?
A. Check your email for status notices. If you are no longer being considered
for a position, a notice will be sent to the email address you used on your
application. If you are selected for an interview or an offer of employment,
you will be contacted via phone, or email.
Q. I missed the deadline - can I still apply?
A. As with any position, once a closing date has passed, no application will
be accepted or considered. Please continue to visit our site and apply for
new jobs as they become available. You may also want to complete a Job Interest
Card to automatically be notified when a position you are interested in becomes
available.
Q. Can I submit a resume?
A. You may either attach or cut–and–paste a resume into your application.
Please note a resume will not be accepted in lieu of a completed application.
You may not state “See Resume” on the application.
Q. Why is the system returning me to the application profile instead
of permitting me to complete the application?
A. First, check to see if you have completed all required fields. If all required
fields have been completed, and you are using Microsoft Internet Explorer,
check your browser settings to make sure that the Content Advisor is not preventing
you from completing the application process by following these steps: 1. Click
on the Tools menu 2. Select Internet Options
3. Click on the Content tab 4. In the Content Advisor
section, if there is a button labeled Disable, select it
and enter the required password you previously established for the Content
Advisor. NOTE: After completing the GovernmentJobs.com application,
you may wish to repeat steps 1– 3 and Enable the Content
Advisor again.
Q. I cannot access the online application. What should I do?
A. Our on–line Job Application system is provided by NEOGOV. If you
have problems while applying on–line, please contact NEOGOV at 1–877–204–4442.
If the NEOGOV Help Desk is not able to assist you, please call our Human Resources
Department at (512) 389–4545 between the hours of 8:00 a.m. and 5:00
p.m., Central Time, Monday through Friday.
Q. I keep receiving a “web page expired” message when
I try to log in to NEOGOV.
A. Go back to the original web page with the job description. Right click
on the “Apply” link at the top of the job opening description,
and click “Open in New Window.” Proceed with entering your log-in
information. The website will do this because your information is sensitive
and the web page will automatically expire if not properly logged out or left
open and inactive for too long.
Q. How do I move between steps?
A. The application steps appear in order at the top of the screen to allow
you to move back and forth between steps of the application. Click on a step
to go to that step. After you complete a step, you will be taken to the next
step, and the new step’s link will become clickable.
Q. Can I get help with completing the online application?
A. The Human Resources Department is committed to ensuring that this process
is easy and user-friendly. To help applicants, the following resources are
available: TPWD Human Resources during business hours: Hours: Monday –
Friday, 8:00 a.m. – 5:00 p.m. Phone: (512) 389–4545. Or, live
help from NeoGov: 1–877–204–4442.
Q. Will I automatically be considered for other positions if I previously
submitted an application?
A. No. You must submit an application for each position you are interested
in.
Q. Do you accept employment applications for positions that are not
open?
A. No. We only accept employment applications for current posted job vacancies,
but you may complete a Job Interest Card to automatically be notified when
a position you are interested in becomes available.
Q. Can I apply for more than one job at a time?
A. Yes. Once you have completed your online application you can apply for
multiple positions that are currently open. You do NOT need to recreate a
new application every time you’re applying for a new position.
Q. How often do you recruit for a particular position?
A. There is no set time frame. Recruitments are initiated depending on departmental
needs.
Q. What if I’m not ready to fill out the application at this
time?
A. No application is submitted until you click on the Accept
button, which is Step 4: Confirm and Submit (see the progress
guide at the top of the screen). If at any time you do not want to complete
your application, save your work, then logout.
Q. How do I print my application?
A. After you have submitted your application, you will see a link that says
Click here for a printable version of the application you just submitted.
Q. How and when can I update my application?
A. Once you submit an application for a particular position, you cannot go
back and make changes to that application. You can make changes, and then
submit another application before the position closes. We will only consider
your most recent application.
Q. How do I edit information I’ve already entered?
A. Click on a step at the top of the page to go to that step. To go to a specific
section in the Job Application step, click on the section name in the section
navigation bar. Information you've already entered appears at the bottom of
each section. Click on the EDIT link next to any piece of
information to edit it. The information will be displayed for you to edit,
but remember to click the Save button after you've made your
changes.
Q. How do I report a change in my personal contact information?
A. If the position is still open, make the change in NEOGOV and submit a new
application to the position. If the position has closed, contact the Human
Resources Department at (512) 389–4545. Provide your name, your old
contact information, your new contact information, and the position(s) you
are applying for. Don’t forget to also make the change in NEOGOV by
logging on using the User ID and password that you created when you submitted
your application and update your information to ensure that future applications
have the correct information.
AN EQUAL OPPORTUNITY EMPLOYER
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