State Park Telephone Reservations
(512) 389-8900
- The Customer Service Center - Reservation Agents are on duty between 9
a.m. and 6 p.m. Monday through Friday, closed Saturday, Sunday, and most
major holidays..
- The number to call for state park reservations and cancellations is 512/
389-8900 (Austin). The best days to call are Wednesday and Thursday when
the volume is lighter. Monday, Tuesday, and the week before any major holiday
are the busiest days. The busiest times are 9 a.m. - 11 a.m. and 5 p.m.
- 6 p.m.
- A short, quick menu routes calls directly to a specialized customer service
agent to help you with your particular need.
- When all agents are talking with customers, you'll know how long you have
to wait to talk to someone.
- If your wait becomes excessive, you will have an option to leave a message
to receive a call back by the end of the next business day.
- Touch Tone Services - 24 hours a day, 7 days a week Call (512)389-8900, select 1 and then 4. You can now check the payment status and details or cancel existing reservations. You must have your reservation number(s) and your customer ID number to make use of touch tone services. A successful cancellation is acknowledged when completed. If a problem is encountered, you will be transferred to a customer service agent during business hours or be given an opportunity to leave a message.
If you have any questions or comments, please contact Customer Service at the Texas Parks and Wildlife Central Reservation Center at 512/389-8900; or send us an email at customer.service@tpwd.state.tx.us.
As Texas State Park customers, you are very important to us.
We have worked hard to install a system that allows you to make internet reservations at no charge.
In these early days of system implementation we are experiencing some technical problems and want to make sure that these problems are not affecting your reservation or payment.
Please let us know if you have encountered any problem in processing
your reservation. Please call our Customer Service Center (512) 389-8900
and select option 1, 1, 4, or e-mail us at customer.service@tpwd.state.tx.us.
Note: If you do not receive an email confirming
your reservation, a reservation has not been secured. Please call the number
above.
We regret the inconvenience that has been caused to our park users during the initial roll-out of the TxParks System and are working to correct those issues. Because so many are contacting TPWD to voice their concerns, our back log is building. Your call and support are very important to us and we do not take either for granted.
Your communications will receive a response, although some of our return contacts may be delayed past our normal response time. Thank you for your patience.
