Licenses - Frequently Asked Questions
TPWD License Section 1-800-792-1112 (menu 5, then menu 2)
How can I tell if I was in Training Mode when I sold a license?
The training mode has a different background color than production sales. Also, there is a red banner across the top that reflects "Training Mode - TPWD Sales Application". The printed license document reflects "training" for the Customer Number, Document Number and also has "training mode" printed on each invalid tag. The agent receipt will have "Training Mode" across the top and the Transaction ID, Customer Number and Document Number will also have "training".
What happens when I replace a license?
As soon as you complete a replacement on a document, the original is canceled.
What happens after three reprints?
If the license printer is misprinting documents, please be sure to answer "no" to the question asked if the license printed correctly. Once you answer no for the third time, a dealer receipt will print out showing the voided sale. Please be sure to mail in all voided licenses to TPWD within 45 days to avoid being charged.
Should I mail in my dealer receipt with the voided license?
No. The dealer receipt is for your records.
Can I see what documents need to be mailed to TPWD to avoid
Yes. The Outstanding Documents report shows what documents need to be mailed to TPWD within 45 days of the void date. To access this report, click on "Reports" from the main menu, click on "Outstanding Documents" from the reports menu (system will default to current date). If you have any questions about this report, please call the TPWD License Section at 1-800-792-1112 extension 4820.
Can I go back and see a prior day daily sales report or account
Yes. You can reprint these at any time. From the main menu, click on "Reports" and select either your Daily Sales Report or Past Account Notice and enter the date.
What do I do if I have a discrepancy on my Account Notice?
Call the TPWD License Section at 1-800-792-1112 extension 4820.
Can customers purchase licenses over the phone?
Yes. Call 1-800-895-4248 (menu 1). Hours: 8:00 a.m.- 5:00 p.m. (Mon -Fri).
How long do we have to void a license?
48 hours. No refunds are available after 48 hours.
Can I update a customer's name?
Yes. You should always verify that the customer name and address information is current.