Licenses - Frequently Asked Questions

Important Numbers:

TPWD License Section 1-800-792-1112 or direct at 512-389-4820

How can I tell if I was in Training Mode when I sold a license?

The training mode has a different background color than production sales. Also, there is a red banner across the top that reflects "Training Mode - TPWD Sales Application". The printed license document reflects "training" for the Customer Number, Document Number and also has "training mode" printed on each invalid tag. The agent receipt will have "Training Mode" across the top and the Transaction ID, Customer Number and Document Number will also have "training".

What happens when I replace a license?
As soon as you complete a replacement on a document, the original is canceled.

What happens after three reprints?
If the license printer is misprinting documents, please be sure to answer "no" to the question asked if the license printed correctly. Once you answer no for the third time, an agent receipt will display showing the voided sale (agent has option to print receipt). Please be sure to mail in all voided licenses to TPWD within 30 days to avoid being charged.

Should I mail in my agent receipt with the voided license?
No. The agent receipt is for your records.

Can I see what documents need to be mailed to TPWD to avoid getting charged?
Yes. The Outstanding Documents report shows what documents need to be mailed to TPWD within 30 days of the void date. To access this report, click on "Reports" from the main menu, click on "Outstanding Documents" from the reports menu (system will default to current date). If you have any questions about this report, please call the TPWD License Section at 1-800-792-1112.

Can I go back and see a prior day daily sales report or account notice?
Yes. You can reprint these at any time. From the main menu, click on "Reports" and select either your Daily Sales Report or Past Account Notice and enter the date.

What do I do if I have a discrepancy on my Account Notice?
Call the TPWD License Section at 1-800-792-1112.

Can customers purchase licenses over the phone?
Yes. Call 1-800-895-4248. Hours: 8:00 a.m.- 5:00 p.m. (Mon -Fri).

How long do we have to void a license?
48 hours. No refunds are available after 48 hours.

Can I update a customer's name?
No. For edits to a customer name, you must contact TPWD License Section during normal business hours at 1-800-792-1112.

How can I contact TPWD License Department?
TPWD License Department can be contacted directly at (512) 389-4820 or 1-800-792-1112. By mail: TPWD, Attention: Licenses, 4200 Smith School Road, Austin, TX 78744.